Process Associate – Voice Process

# Process Associate – Voice Process

HCLTech | Bengaluru, Karnataka

Job Type: Full-Time Experience: Fresher Location: ITPL, Whitefield, Bengaluru Qualification: Bachelor’s Degree – Arts & Science Eligible Pass-Out Years: 2024, 2025 & 2026

About the Role

HCLTech is hiring freshers for the Process Associate – Voice Process role in Bengaluru. This opportunity is suitable for candidates who have strong communication skills and are interested in customer support and business process operations.

Key Responsibilities

• Handle customer queries and provide appropriate resolutions.
• Communicate effectively with customers and support teams.
• Maintain and update customer information accurately across multiple systems.
• Troubleshoot customer issues and provide actionable solutions.
• Escalate complex customer issues to senior support teams when required.
• Maintain a high standard of customer service and customer satisfaction.

Eligibility Criteria

• Candidate should be a fresher.
• Candidates who graduated in 2024, 2025 or 2026 can apply.
• Bachelor’s degree in Arts & Science is preferred.
• Strong written and verbal communication skills are required.
• Candidates should be comfortable working in a customer-facing support environment.

Not Eligible

B.Tech, B.E., IT and MCA candidates are not eligible for this particular position.

Work Location

ITPL, Whitefield, Bengaluru, Karnataka

Why Apply?

• Opportunity to start your career with HCLTech.
• Full-time employment opportunity.
• Suitable for fresh graduates.
• Gain experience in customer service and business process operations.

Apply Now

Interested candidates can apply for the Process Associate – Voice Process position and begin their career with HCLTech.

Company: HCLTech Position: Process Associate – Voice Process Location: Bengaluru Experience: Fresher