HCLTech Hiring – Fresher Candidates

# HCLTech Hiring – Fresher Candidates

Level 1 Customer Support | Nagpur

HCLTech is hiring freshers for the role of Level 1 Customer Service Representative in Nagpur.

If you have strong communication skills, basic IT troubleshooting knowledge, and are looking to start your career in customer support, this opportunity is for you.

📌 Job Details

• Company: HCLTech
• Role: Level 1 – Customer Service Representative
• Location: Nagpur
• Experience: Fresher
• Shift: 24×7 Rotational Shifts
• Week Off: 2 Rotational Offs
• Interview Type: Virtual Drive
• Interview Date: 21 September 2026
• Drive Time: 11:30 AM – 1:00 PM

💼 Key Responsibilities

• Handle customer queries through calls, emails, and tickets.
• Perform initial troubleshooting and resolve basic technical issues.
• Log and manage incidents using ticketing tools.
• Work with tools such as ServiceNow for incident management.
• Provide timely updates and follow up on customer issues.
• Maintain proper documentation of incidents and resolutions.
• Escalate complex issues to the appropriate support team.
• Ensure a high level of customer satisfaction.

🎯 Eligibility & Skills

• Freshers are eligible to apply.
• Strong verbal and written communication skills.
• Basic knowledge of IT troubleshooting.
• Willingness to work in 24×7 rotational shifts.
• Good problem-solving and customer-handling skills.
• Early-career professionals may also apply.

❌ Not Eligible

B.Tech, BCA, MCA, and M.Tech candidates are not eligible for this position.

🗓️ Virtual Interview Details

Date: 21 September 2026 Time: 11:30 AM – 1:00 PM Mode: Microsoft Teams

Join the Interview

Meeting ID: 416 904 027 958 244 Passcode: 3tx7ue7h

Microsoft Teams: https://teams.microsoft.com/meet/416904027958244?p=WinVCKkeyPfMrBsjWM

🚀 Start Your Career with HCLTech

Join HCLTech as a Level 1 Customer Service Representative and build your career in IT support and customer service.

Apply Now & Attend the Virtual Drive on 21 September 2026.