Customer Service Representative – Concentrix

Customer Service Representative – Concentrix

Location: Kolkata, India Department: Contact Center Experience: 0–3 years Education: Graduate / Undergraduate in any discipline, depending on the role

Job Overview Concentrix is hiring Customer Service Representatives to interact with customers, understand their requirements, resolve queries, and provide a professional customer experience.

Key Responsibilities

Handle customer queries and provide appropriate resolutions. Understand customer requirements and identify suitable solutions. Communicate with customers professionally and empathetically. Maintain accurate customer and call-related records. Develop basic knowledge of client products and services. Handle customer issues using available resources and escalation channels. Contribute to customer satisfaction and overall business performance. Manage multiple tasks in a fast-paced environment.

Eligibility & Skills

Graduate/Undergraduate in any discipline. 0–3 years of relevant experience. Strong verbal and written communication skills. Good computer and PC navigation skills. Strong attention to detail. Good problem-solving and multitasking abilities. Ability to work independently as well as in a team. Willingness to work in rotational shifts.

Important: Concentrix states that it does not charge candidates any payment or security deposit during recruitment.